This attachment should describe: (1) changes that have been adopted in state agency policy, in the State Plan and its amendments, and in the strategic plan and its amendments as a result of the statewide studies and the annual program evaluation; (2) methods to expand and improve vocational rehabilitation services to individuals with the most severe disabilities, including DRS criteria for determining which individuals are individuals with the most severe disabilities; and (3) analysis of the characteristics of individuals determined to be ineligible for services and the reasons for the ineligibility determination.
DRS conducts continuing statewide studies to determine the current needs of individuals with disabilities within the state, including individuals receiving supported employment services under 34 CFR Part 363, and to identify the best methods to meet those needs. These studies include assessments of the rehabilitation needs of individuals with severe disabilities, program evaluations, and other reviews of methods to provide, expand, and improve vocational rehabilitation services to individuals with disabilities. DRS also uses information obtained from public hearing comments, constituent inquiries, routine case monitoring, and fair hearings when making decisions about program and policy development and about allocation of resources.
In 1990, DRS contracted for a telephone survey of over 10,000 Virginia households in order to obtain baseline data on Virginians 16-64 years old whose health conditions limit their work or housework, as well as to identify statewide service gaps and obtain information to use in agency services planning. This survey found that individuals with disabilities in Virginia have a need for: (1) enhanced personal assistance and rehabilitation technology services; (2) comprehensive, customer-focused, case management; and (3) support for efforts led by consumer advocates and others to improve the housing and transportation options of Virginians with disabilities.
As there has been little change since 1990 in the types of needs those with severe disabilities have (although the degree to which these needs are being met has changed), DRS current strategy for conducting statewide needs assessments employs: (1) Targeted needs assessments with specific populations of individuals with severe disabilities and program evaluations of specific programs and services, particularly those which provide "VR support services" to individuals with severe disabilities; (2) Information from the needs assessments conducted by the 41 community-based Disability Services Boards (DSBs) on the needs of people with physical and sensory disabilities in each DSB; and (3) Data from the US Census Bureau on the prevalence in Virginia of various disability-related characteristics. This strategy is comprehensive in that the needs of specific groups of individuals with severe disabilities may be assessed in detail while a wider, statewide perspective - based on Census Bureau and DSB data - is maintained.
The findings of DRS statewide studies are most commonly used to help set the overall direction for the agencys provision of VR services to people with the most severe disabilities. Relatively few specific changes have been adopted in DRS plans or policies as a direct result of these studies, primarily because the study findings typically have (1) supported existing plans and policies; (2) addressed issues more general than those that are covered by a particular policy; or (3) suggested areas in planning or policy where clarification, rather than change, was needed.
Recent situations in which changes have been adopted in state agency policy or procedures, the State Plan, or the strategic plan and its amendments as a result of statewide studies include:
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The DRS definition of an individual with a most severe disability is a person who has a severe disability as defined by RSA guidelines and who meets the following criteria: (1) a physical or mental impairment that seriously limits three or more functional capacities (including, but not limited to, mobility, communication, self-care, self-direction, interpersonal skills, work skills, or work tolerance) in terms of an employment outcome; and (2) vocational rehabilitation which can be expected to require multiple core vocational rehabilitation services over an extended period of time (six months or more).
In the 1998-2000 State Plan, DRS identified the following specialty service units and/or areas that have staff with expertise in serving individuals with most severe disabilities, and described their plans and activities for improving and expanding services to these individuals. The actions which have occurred to implement these plans and activities are noted in italics.
Deaf and Hard of Hearing Services (DHH)The DHH Resource Team has been formalized and includes all the members listed. It has met on a quarterly basis to coordinate services for the deaf and hard of hearing.
The memoranda of understanding with Centers for the Deaf at the two community colleges were written. A program evaluation for the years of 1988 to 1996 was completed by tracking the status of former students of the colleges. The successful status of these students supported the decision to continue this grant. Therefore, funding for interpreter services will continue to be provided through a joint venture between DRS and the colleges.
PEPNet, the Postsecondary Education Programs Network, is the national collaboration of the four Regional Postsecondary Education Centers for Individuals who are Deaf and Hard of Hearing. The Centers are supported by contracts with RSA. Virginia is working with the Postsecondary Education Consortium (PEC) and its affiliates to provide training and technical assistance statewide. A resource directory is being developed to assist colleges and universities in providing educational services to students who are deaf, hard of hearing, or deafblind.
This objective was completed by December 1997. The WHO codes in the 200 series were changed. Virginia eliminated the requirements concerning decibel loss from policy and broadened the eligibility requirements for persons who are deaf and hard of hearing by focusing on functional limitations instead.
The cooperative job placement program with the United States Postal Service has not yet been updated. The Virginia State Coordinator for DHH Services is working with a representative from another state in RSA Region III to develop a standardized process for use in hiring persons who are deaf and hard of hearing.
Thirteen out of 15 vendors for supported employment have received funds to train job coaches in sign language. Also, one sign language interpreter has been trained as a job coach and the trained interpreter and job coach mentor each other.
The Virginia General Assembly provided $50,000 for one year to develop standardization for training programs in sign language. Sign Language Programs throughout the US are now being reviewed to determine the requirements to establish programs in Virginia.
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Plans for this objective are ongoing.
Training was provided to potential providers and to DRS staff in February 1998. Evaluation of services will be ongoing.
Subcontracts were awarded to two service providers, one in Virginia Beach and one in Fredericksburg. The Virginia Beach site, which opened in November 1997, currently has a part-time program in operation; the Fredericksburg site has had problems with the building where the program will be located.
The target date for achieving this objective has been rescheduled to January 1999.
This will be achieved by June 1998.
DRS staff completed a site review in December 1997, with a follow-up visit to present a draft report in March 1998.
Plans are underway to provide this training in conjunction with revised information on psychiatric and psychological services in the Services Reference Manual.
An updated directory was published in January 1998 by BIAV.
This objective is currently taking place. It is an ongoing process.
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Training was provided to DRS staff in Life Skills Training Services in February 1998. DRS Brain Injury Services will sponsor staff to attend the June 1998 Williamsburg conference and the October 1998 Journey To Independence Conference in Northern Virginia.
This objective is currently taking place. It is an ongoing process.
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A proposal has been drafted and submitted for management review. WWRC has established a work group to address the recommended actions.
A prototype system has been developed by the Virginia Department of Health and a copy received March 19, 1998. Registry operations have met with the Office of Emergency Medical Services and the Office of Information Management of Virginia Department of Health. A formal reporting on the preliminary testing will be completed by May 1, 1998.
The bylaws of the Council have been adopted and approved by the DRS Board. There is growing interest by professionals and consumers in Council Activities. Attendance at the quarterly meetings has been increasing. The Council has asked for regular review of Registry reporting and follow-up.
The Cadre has been transferred from WWRC Hospital Recreation to the local Centers for Independent Living (CILs). Announcements of the CIL peer support system are included in the packets sent to all newly reported spinal cord injuries. The previous Cadre members have been asked to contact their local CIL to join the local system. Training for the CILs was completed in September 1997. Information on the CADRE has been included in the newsletter, "SCI News and Views." Work continues on improving statewide coordination and providing the services requested by hospitals.
Registry packets have been mailed to 188 people injured during CY 1997. Reports continue to be received for that time period with over 220 injuries expected. Registry Operations has solicited suggestions for these packets from the CILs and from the Veterans Administration SCI Council. Review of the Registry Packets is an agenda item for the August 1998 Council Meeting.
The Resource Guide was revised April 1998. New versions are included in registry packets. The SCI News and Views was mailed April 1998 to 4,200 people. Registry Operations works closely with CILs in coordinating activities, gathering information and providing information on local resources. In turn, Registry Operations provides statewide and national information to CILs on SCI issues. Additional information has been included in all publications on the CILs and Disability Services Boards. The SCI Care Manual is now being completed by a new committee composed of UVA and WWRC staff. Their first meeting was April 1998.
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DRS is on target with this goal. The LTMI Program Staff continues to meet on a quarterly basis in order to communicate about agency and community services for persons with LTMI. The local counselors, managers, and clubhouse directors in the different contract areas of Virginia are in the process of renegotiating the modifications to their contract for the fiscal year 2000.
An analysis has been conducted on service delivery and outcomes of people with LTMI on the 12 contract specialty caseloads and on general caseloads. The results of this analysis indicated that consumers with serious mental illnesses who received services from the LTMI program were more likely to obtain an employment outcome. The Virginia General Assembly has charged DRS and DMHMRSAS to jointly conduct a study on the employability of persons with serious mental illness or substance abuse to be completed by December 1999.
Same as item 2.
Individual counselors serving customers with LTMI or SA have been funded when theyve had the opportunity to participate in local training programs. LTMI counselors viewed the tape DMHMRSAS developed on treatment uses of new psychotropic medications.
DRS is in the process of achieving this activity for the year 2000. The program evaluation of services to customers with substance abuse program showed that costs were lower, duration of services was shorter, and competitive earnings were similar to persons with other disabilities. Results indicated that program is successful.
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Sixteen STRU clients have participated in vocational services, either on the STRU unit or in the Vocational Evaluation Department. Eight clients have been involved in 32 units of service on the unit since October 1997. Eight clients from STRU have participated in a comprehensive vocational evaluation in the Vocational Evaluation Department, with 80 units of service. In general, clients living on the SLSU are either in a WWRC vocational training program or participating in vocational evaluation or another vocational.
In an effort to uphold DRS mission statement, attention will focus on individuals on the STRU who have vocational potential and who therefore require the team efforts of professionals with vocational expertise. We anticipate recruiting individuals in the vocational arena to help continually define our service delivery process, specifically by including a Vocational Evaluator in Wednesday rounds for STRU patients. The Vocational Evaluation Manager routinely meets with the STRU Planning Team, blending medical and vocational rehabilitation staff to market the unique service array on STRU and provide medical and vocational rehabilitation services to school-age individuals with the Post-Secondary Education Rehabilitation Transition (PERT) Program.
During 1997, the WWRC Operations Committee addressed the strategies and implementation procedures of achieving this goal, and developed an Action Plan. All steps of this Action Plan are to be fully implemented and operational by July 1, 1998. A review of the implementation strategies associated with the accomplishment of this goal will be ongoing throughout FY 99, with further revisions and refinements occurring as necessary. The Action Plan is as follows:
1. Integration of the Unified Case Management System and the IWRP process will be completed so that case evaluation/planning, and related documentation systems will be compatible.
2. IWRP Process Training will be provided to WWRC Case Managers by the DRS Training Department.
3. WWRC Case Managers will be assigned to regional teams that will be responsible to work with DRS field counselors to meet the specific requirements of the goal. These assignments will be effective as of July 1, 1998.
4. An Advisory Committee will be established, consisting of DRS field supervisors and WWRC staff to provide guidance and oversight to the integration process.
5. A full time Counseling Department Manager will be recruited and hired by the SW Regional Director who will work in close concert with the WWRC Director. The Manager will also serve as a member of the WWRC Executive Staff.
This objective is being abandoned as there are safer, less expensive methods and means to promote leadership, trust and positive relationships.
Internal resources have been shifted and related program modifications made in direct response to various constituent and service provider needs/demands over the past year. Examples include:
* Independent Living Skills Training Program: Overall capacity per 6-week module increased 50% for clients referred from FRS. Additionally, with the shifting of a case manager and an instructor to the IL program, new program elements were implemented.
* Brain Injury Services (BIS): A proposal has been prepared to address: increased demand for services; increasing capacity to meet demand; and reducing "waiting time."
* PERT: One person formerly assigned to the Technical Related Academic Career Competencies Program was allocated to PERT for 60% time, enabling that program to increase by six sites for the 98-99 school year. Another person was reallocated to PERT to assist in case management of "youth in transition." With 40% of those served at WWRC during FY 97 under the age of 22, ensuring appropriate client services for "youth in transition" who otherwise would not have been served through PERT has become increasingly important.
* Vocational Training: Emphasis has been placed on shorter term training modules within existing training areas. Prescriptive training programs are developed as needed, and resources shared to decrease waiting lists in areas of high demand (e.g. computer repair within Electronics Technology; medical transcription through External Training Options/Business Evaluation; Automotive Electronics (AM) through collaboration between Electronics Technology and AM; Computer Skills Training/Business Evaluation partnerships to address Computer Skills Training waiting lists). Also, in partnership with FRS/WWRC case managers/counselors, four positions were reallocated to reinforce the community integration and follow-up process.
* Other: The Counseling Department has been restructured and reorganized to focus service delivery on an integrated VR process. Improved communications have strengthened the partnership between WWRC and DRS Field Rehabilitation Services. Admissions criteria have been clarified. A Blue Ridge Community College pilot has been implemented for clients who are appropriate for community college yet need the medical rehabilitation and sport services available at the center to successfully make this transition. Community-based options have been increased. For example, Vocational Evaluation mobile evaluations units travel to Harrisonburg and Charlottesville; CAL evaluations are conducted via Richmond satellite in parts of Northern Virginia. BIS evaluations that lead to community-based referrals are conducted. There has been an implementation of statewide Student Internship Program; and External Training Option expansion into Tidewater region.
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A position description for a statewide technology manager has been developed and DRS has hired two computer systems engineers and transferred a third individual into a six- month trial in the Tidewater area. DRS is looking at coordinating rehabilitation engineering and Computer Accommodations Lab (CAL) services statewide and have set up a satellite CAL at Richmond Area Vocational Evaluation Center in Richmond.
Through reallocation of resources, a VR Counselor and an instructor have been added, enabling expansion of the existing residential program and development of two new services. The current six-week program now has a capacity of 18 students per module. A three-week module, with a capacity of four students per module, has been added, targeted to students who may benefit from a more intensive and accelerated service. Both services are operating at capacity. A new two-day evaluation has been started in response to demand for assessments to determine a clients level of independent functioning. Integration of the Independent Living Skills Training program with other WWRC services is evidenced by the programs inclusion in the Unified Case Management System, its integration with the Centers admissions and vocational records processes, and linkage with the Recreation Services Department through the use of shared personnel.
In consultation with a financial management firm, it was decided to solicit assistance, via a Request for Proposal (RFP) to determine the most appropriate services for WWRC to provide and the type of certification, given its scope and mission. This decision followed extensive research into CORF accreditation and the impact it would have on reimbursements and services provision for selected services (lab, X-ray, and pharmacy) historically provided by WWRC. It is anticipated that the RFP will be prepared this spring and a vendor identified to conduct the study and make recommendations. Once the recommendations are known, they will be implemented over the next three years.
PERT has responded to increasing service requests from youth with multiple disabling conditions by allocating a full-time Clinical Social Worker and piloting a Prescriptive Evaluation service (one-week PERT evaluation), designed to address specialized service requests from these youth and accommodate changes in educational programming (students are unable to be out of school for the traditional two-week PERT Evaluation).
PERT has conducted two prescriptive intakes to date, with one additional intake scheduled for this fiscal year. Program evaluation activities have been initiated to assess the efficiency and effectiveness of this new service option.
PERT is proposing a continuation of this pilot effort with four Prescriptive Evaluation intakes (serving 32-48) scheduled for FY 99. The PERT Management Team will determine whether this will become a routine program option (target February 1999).
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The Woodrow Wilson Rehabilitation Center has refocused service delivery concentration on employment and independence outcomes for clients. The acute medical rehabilitation hospital has been transformed to a post-acute service. Over the past eight years, expansions have occurred in supported living services, PERT, brain injury services, spinal cord injury services, and new vocational programs have been added. The last capital master plan for the Center was completed many years ago. A need exists for an updated plan to meet the current needs of DRS customers. This plan is required to secure state funding for much needed capital improvements.
DRS analyzed the characteristics of individuals determined to be ineligible for VR services:
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In an additional comparison, 29% of the people accepted for services in State Fiscal Year 1997 were African-American, significantly more than the percentage of African-Americans in Virginia (23%). However, findings from the Census Bureau Survey of Income and Program Participation (SIPP) indicate that the rate of disability in the U.S. for people age 15 to 64 is higher for African-Americans (20.8%) than it is for whites (17.7%), suggesting that this difference does not constitute an "overrepresentation" of African-Americans in DRSs service population.
DRS analyzes "Reasons for ineligibility" according to categories required by RSA, and trying to obtain more detail in a category (e.g., "Other") would require significant changes in the agencys current data collection system. In addition, past qualitative investigations into the types of reasons for an ineligibility determination indicate that such an effort would be of limited value. The "Reasons for ineligibility" in State Fiscal Year 1997 were as follows:
Unable to Locate 15% (of 1,460) Applicant Failed to Cooperate 7%
Handicap Too Severe 7% No Disabling Condition 8%
Applicant Refused Services 13% No Vocational Handicap 10%
Death < 1% Transportation Not Available < 1%
Applicant Institutionalized < 1% Other 38%
Transferred to Another Agency < 1%